Frequently Asked Questions.

General FAQs

1. How do I get started with Retail Shrink?
You can start by selecting a membership tier or booking a one-time service like wardrobe consulting or personal shopping. To learn more about our services, feel free to contact us at info@retailshrink.com or visit our Services and Membership pages for more detailed information.

2. Who is the ideal client for Retail Shrink?
Retail Shrink caters to a wide range of clients, from high-net-worth individuals seeking exclusive luxury pieces to everyday individuals looking to elevate their style. Our services are designed to meet your unique needs, whether you require constant wardrobe management for high-profile events or want a fresh start with a Closet Detox.

  • For High-Net-Worth Individuals: We offer personalized luxury sourcing, full-service wardrobe management, and access to exclusive pieces and limited collections. Our Private Client membership provides concierge-level service, including event styling, packing, and custom lookbooks.

  • For the Everyday Person: We provide accessible wardrobe consulting, including Closet Detox services, curated lookbooks, and shoppable edits to help revamp your style. Whether you’re looking to elevate your daily wardrobe or simply declutter and organize your closet, our services make style management easy and personal.

No matter your goals, Retail Shrink offers a tailored approach to ensure you look and feel your best.

3. Do you offer in-person services outside of California and NYC?
In-person services, including closet detoxes, are available primarily in California and NYC. However, for clients outside these areas, we offer virtual consultations. In-person services can be arranged domestically upon request to include travel fees.

Luxury Sourcing FAQs

1. What does Retail Shrink offer in terms of luxury sourcing?
Retail Shrink specializes in finding rare, limited-edition, and highly coveted pieces through our Luxury Sourcing Service. Whether you're seeking current-season items, vintage pieces, or exclusive capsule collections, we source these from boutiques worldwide. Our team provides early access to pre-orders and can track down pieces not available in stores.

2. How do I request a specific luxury item?
Simply submit a request through our Sourcing Enquiry Form, specifying the brand, size, color, and details. Once we receive your request, our team will work to locate and secure the item for you.

3. How does Retail Shrink determine the cost of luxury sourcing?
Pricing for luxury sourcing depends on several factors, including the complexity of the item, availability, and the time required to secure it. Here are the general considerations:

  • Sourcing Fee: A transparent fee is applied based on the rarity and difficulty in obtaining the requested item. This can vary significantly depending on whether the piece is currently in-season, limited edition, or difficult to find globally.

  • Time & Resources: Items that require extensive research, global outreach, or bidding in private auctions may incur additional costs.

  • Shipping & Handling: International items or those that require special shipping arrangements will have additional fees depending on the location and shipping method required.

4. Are there any upfront costs for luxury sourcing?
Yes, Retail Shrink requires a non-refundable deposit to begin the sourcing process. The deposit amount will be applied toward the final sourcing fee and is determined by the estimated time and resources required for the search.

5. Will I receive a detailed price breakdown before committing?
Absolutely. After submitting your sourcing request, we provide a detailed estimate outlining the sourcing fee, any applicable shipping costs, and other related charges. This ensures transparency, allowing you to review all costs before confirming the purchase. If unforeseen expenses arise, we’ll communicate them for your approval.

6. Can I cancel a luxury sourcing request?
You can cancel your sourcing request anytime before an item is purchased and paid for. However, please note that the initial deposit is non-refundable due to the time and resources invested in the search process. Deposits are only refunded if we cannot locate or secure your requested item within our promised timeline.

7. Are luxury sourcing items returnable or refundable?
All sourced items are final sale, as these pieces are often rare or exclusive. They cannot be returned or refunded.

8. What if the item cannot be located?
In the rare instance that we are unable to find the requested item within our specified time-frame, we will offer you comparable alternatives. If no suitable options are available, your deposit will be fully-refunded.

Closet Detox FAQs

1. What is the Closet Detox service?
Our Closet Detox is a comprehensive service that refreshes your wardrobe by decluttering, organizing, and styling your existing pieces. This service helps create space for new fashion pieces and ensures your closet reflects your personal style. It’s included in the Private Client Membership upon sign-up.

2. Can I book a Closet Detox without being a Private Client?
Yes, the Closet Detox can be booked separately for $1,000 per session. This service includes a 120-minute wardrobe assessment, 1:1 styling, and tailored recommendations for future outfit combinations.

3. How does the Closet Detox work if I'm not in California or NYC?
We offer virtual Closet Detox sessions for clients located outside of California or NYC. If you'd prefer an in-person consultation, we can arrange travel for an additional fee.

4. Can I donate items from my closet detox?
Absolutely! We offer a donation service where proceeds from your discarded pieces go to support the LA Children’s Hospital.

5. Can I sell items from my closet detox through Retail Shrink?
Yes, Retail Shrink offers consignment services to help you sell items from your closet detox. We utilize trusted outlets to sell your pieces, ensuring they reach the right buyers. Our team will handle the entire process, including listing, managing, and selling the items on your behalf.

  • Consignment Fees: We charge a transparent consignment fee for this service, which covers the management and sale of your items.

  • Pricing Agreement: Before your items are listed, we will discuss and agree on pricing together to ensure you're comfortable with the terms.

  • Management: From listing to closing the sale, we’ll manage every step, providing you with updates on the process.

For more details or to discuss selling your items through Retail Shrink, feel free to reach out to us directly.

Style Membership FAQs

1. What happens after I sign up for a membership?
Once you sign up, you will receive a welcome package that includes a detailed style consultation. Private Client members will also schedule their Closet Detox as part of the onboarding process. You’ll begin receiving your personalized lookbooks and enjoy access to dedicated styling hours, shoppable edits, and early arrival alerts.

2. What is included in the Retail Shrink Style Memberships?
Each membership offers personalized styling support tailored to your needs. Benefits include:

  • Weekly or monthly curated lookbooks with fully styled outfits.

  • Access to exclusive shoppable edits featuring new arrivals and sale alerts from top e-commerce retailers (Net-A-Porter, Mr. Porter, FARFETCH, etc.).

  • Early access to new arrivals, pre-order opportunities, and limited-edition collections.

  • Dedicated styling hours for on-demand advice and tips.

3. What is the difference between the Style Insider, Style Elite, and Private Client memberships?

  • Style Insider ($333/month): Monthly curated lookbooks with 5 personalized outfits, plus styling consultations Monday to Friday, 9am-12pm PST. Ideal for clients who need occasional guidance.

  • Style Elite ($735/month): Bi-weekly lookbooks with 10 curated outfits and more extensive styling hours (Monday-Friday, 9am-5pm PST). Ideal for professionals needing ongoing support.

  • Private Client ($1,500+/month): Weekly lookbooks with 20 outfits, on-demand styling access, private event invites, shopping trips, and concierge services, including event styling and packing assistance. Perfect for high-profile clients with demanding schedules.

4. How do I access early arrivals and exclusive items through my membership?
Members receive early access to exclusive pieces, pre-orders, and limited collections via our Weekly Shoppable Edits. These curated edits are delivered directly to your inbox, allowing you to shop before items hit stores or sell out.

5. What is a Closet Detox, and is it included in the membership?
The Closet Detox is a comprehensive wardrobe review designed to help you declutter, identify key pieces, and organize your closet for maximum efficiency. It is ONLY included in the Private Client Membership as part of the initial onboarding process, with additional detox sessions available annual, or through our ADD-ON membership offerings.

6. What are Shoppable Style Edits?
Shoppable Style Edits are curated collections of new arrivals and sale items from top luxury retailers. Delivered weekly, they feature curated pieces and allow members to browse and shop effortlessly from their personalized edits.

7. How often do I receive shoppable style edits?
Your shoppable style edits are based on your membership level:

  • Style Insider: Monthly lookbook.

  • Style Elite: Bi-weekly lookbooks.

  • Private Client: Weekly lookbooks, with fully curated outfits tailored to your needs.

8. Is there a minimum commitment for memberships?
All memberships are billed on a month-to-month basis unless you opt for the annual payment plan, which offers a slight discount. You can cancel at any time if you are on the monthly plan. However, refunds are not provided unless cancellation requests are made at least two days before the 1st of the month.

9. Can I add services to my membership?
Yes, Retail Shrink offers Exclusive Add-On Services for subscription clients to enhance your membership, including:

  • Personal Shopping Trips ($500 per trip).

  • Event Styling ($500 per event).
    These services can be added to any tier for an additional fee.

10. Are in-person services available outside California and NYC?
In-person services, including closet detoxes, are available in California and NYC. For clients outside these regions, we offer virtual consultations. Additionally, for an extra fee, we can arrange domestic travel for in-person services.

11. How does the iOS Photo-Stream work?
Members gain exclusive access to our iOS Photo-Stream, featuring in-store photos and limited-edition pieces. This stream allows you to view and purchase rare items that aren’t available to the general public. Simply browse and make a purchase request directly.

12. Can I cancel my membership at any time?
Yes, you can cancel your membership anytime. However, note that any unused services within the current billing cycle will not be refunded.

At-Home Shopping Services FAQ

1. What is the At-Home Shopping Service?
Our At-Home Shopping Service offers a personalized shopping experience directly in the comfort of your home. We curate and bring a selection of clothing, accessories, and luxury items tailored to your style and needs, allowing you to try on pieces at home before making a purchase.

2. How does the At-Home Shopping Service work?
We begin by consulting with you to understand your style preferences, needs, and upcoming events. After the consultation, we curate a selection of items from top luxury brands and retailers, bringing them directly to your home for a private try-on session. We also offer styling advice on how to incorporate the pieces into your existing wardrobe.

3. Do I need to provide a deposit for the At-Home Shopping Service?
Yes, we require a credit card on file and a non-refundable deposit before scheduling the at-home service. This deposit covers the preparation and curation process. The final cost will depend on the items you decide to purchase, and the deposit will be applied toward the total.

4. Is there a minimum spend required for the At-Home Shopping Service?
Yes, there is a minimum purchase requirement that will be discussed during your initial consultation. This ensures we bring a curated selection of high-quality items that match your style and budget.

5. What happens if I don’t purchase anything from the curated selection?
While we strive to curate items that meet your needs and preferences, you are not obligated to purchase anything. However, the deposit is non-refundable and covers our time and effort in curating and bringing the items to you.

6. Can I request specific brands or items for my At-Home Shopping Service?
Absolutely! During your initial consultation, you can request specific brands or items, and we will do our best to source those pieces for your at-home shopping experience. We have access to a wide range of luxury brands and can source exclusive pieces upon request.

7. How do I schedule an At-Home Shopping Service?
To schedule, simply contact us through our website or email info@retailshrink.com. We will set up an initial consultation to understand your needs and preferences, and from there, arrange a convenient time for your at-home session.

8. Do you offer At-Home Shopping services outside of California and NYC?
Our At-Home Shopping Service is primarily available in California and NYC. For clients outside these regions, we may be able to accommodate requests for an additional travel fee or offer virtual shopping consultations. Contact us for more details.

For additional questions or requests, please contact us at info@retailshrink.com, and a member of our team will assist you.